Resolve conflicting accounts with the new Transfer tool for unmanaged users

If your organization recently made the jump to G Suite, you may have employees who previously set up personal Google Accounts using your company’s domain name. With this launch, we’re making it easier to identify and transfer those accounts before they become conflicting accounts.

Using the new Transfer tool for unmanaged users, you can view all personal Google Accounts with email addresses that match the G Suite email addresses for your organization. You can then send emails to those individuals, requesting that they convert their personal accounts to G Suite accounts. Later, you can view the statuses of those requests and cancel them as necessary.

Transfer tool 2

If an employee accepts your request to transfer their account, you’ll be granted access to their data and given the ability to manage that account. If they decline or ignore your request, they’ll be asked to rename their personal account with a different email address when you create a new G Suite account for them. They’ll retain sole access to and control over all of the data in their personal account.

Transfer tool email

Note that these actions must be performed manually. While you can send requests, cancel requests, and download request statuses for multiple users at once, you can’t yet do so in bulk via an API.

We hope this launch will make the transition to G Suite easier for you and your end users alike. For more information about the Transfer tool, please visit the Help Center.

Launch Details
Release track:
Launching to both Rapid release and Scheduled release

Available to all G Suite editions

Rollout pace:
Gradual rollout (potentially longer than 3 days for feature visibility)

Admins only

Admin action suggested/FYI