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Secure Cyber Space for Digital India with Cyberoam Security

Comprompt Secure Cyber Space for Digital India with Cyberoam Security

Secure Cyber Space for Digital India

Cyberoam Security

As India embarks on its grand mission to accelerate digital empowerment and build a knowledge economy, we reaffirm our commitment as a security stalwart underpinning the organizations and institutions involved in this transformation.

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Cyberoam Central Console

Cyberoam announces beta launch for Security as a Service on AWS Cloud

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Tap into New Opportunities

  • Target AWS Cloud users as new customers
  • Provide Managed Security Services using As-a-Service Model
  • Comprehensive Security for AWS hosted Infrastructure

How to Upgrade Cyberoam Firmware from 9.0 version to 10.0version


New folder create on desktop and give a name “migrate data”


Login cyberoam


On dashboard we can see the Software version. Verify the verison  is


Now upgrading version from to 10.01.0667


Take a backup of current cyberoam


Go to System


Manage Data


Backup Data


Click on Backup


Download backupfile


After Download this backup file it’s necessary to migrate data file for using 10.0 version appliance


How to migrate data files?


 Login into customer account by following link:-


After login successfully


Upload backup files


Convert into version 10.0


Download this migration file to migrate data folder on desktop.


Note:- Don’t be afraid when have seen this migration file size is less than original backup files.
Suppose backup file size is 5.6mb and migration file size is 30kb.


How to upgrade the version from 9.0v to 10.0?


Login into customer account by following link:-


Click on “Upgrade”,


 “Select for Version 9.x.x.x to current GA Version 10.00.0xxx Firmware” option.


Ask for saving 10.01.0667 file


save to desktop


Now login cyberoam


Go to help


And click on upload upgrade.


Once upgrade 10.01.0667 file upload  is successfully


Then click on console tab


Login console


Select  Menu no 6 for upgrade version ask upgrade cybeoam to Latest  version


Choose “y” for yes


Then display upgrade from window


Choose no “1” for upgraded from the uploaded file


cyberoam appliance rebooted automatically.


After reboot the appliance


Login cyberoam appliance


Shown version 10.0.0667


Then restore migrate backup


Go to system


Go to maintenance


Go to backup and restore


Select path on migrated backup


Click on Upload

How to troubleshoot ftp issue with cyberoam

ftp from lan to wan is not working for outside linux server, after creating

LAN – WAN ftp rule and move it to top after dns rule

cyebroam chat support suggested to go thru few documents which i am posting here.


How to Update / Upgrade Cyberoam Firmware

The procedure to to update / upgrade Cyberoam firmware is shown as follows


Login to your cyberoam with admin rights

on a deshboard you will find linke to download the available updates ,

click and download the updated new version file and store it to anywhere in your pc.

go to system

select maintenance

select firmware

select upload

browse the latest version upgrade file downloaded in your pc.

and press update & boot

this will take some time ……

then after few while click on dashboard

select system -> maintenance -> firmware -> and click on manage of the new version showing on the left. this will ask for reboot.

this will take some time

close your browser

start the browser and login to cyberoam and check you are updated with new cyberoam firmware from your dashboard

Cyberoam RMA Policy


1.2. Processing the RMA Request

Cyberoam RMA Policy

The RMA – Return Material Authorization – Policy document lists the guidelines to ensure that customers

and partners receive prompt Cyberoam support in the adverse event of a hardware problem.

1. RMA Procedure

1.1. Registering the RMA Request

In case of a problem with the Cyberoam hardware, customer must call the Global customer

Support Center GSMC (Global support management center) at the number given below:

Toll Free Number Non Toll Free Number

1-800-301-00013 +91-79-66065777

Alternately, the GSMC can also be contacted through live chat at:


1.2. Processing the RMA Request

1.2.1. At GSMC, the TSR (Technical Support Representative) will check the unit’s Support status

          to process the RMA transaction. If the product is out of Cyberoam support, the TSR may

         ask you to folllow the Repair of out-of support Appliance procedure before providing any further



1.2.2. Only after completion of Repair of Out-of-Support Appliances, the TSR will log the case

          and generate a Reference Ticket (RT) number. In order to expedite the resolution of the

          support request, the TSR may ask the customer to provide the following information. The

          request may include, but is not limited to: Customer Company Name, Phone/Fax numbers, E-mail address Order Number or Invoice Number (As per your original invoice) Serial number (On the chassis of appliance) Cyberoam Item Number (SKU) and Number of Appliances to be returned GUI & CLI Password. Current version of Cyberoam software – Under the section Appliance

               Information on the Cyberoam Dashboard Types of servers in use (SMTP, FTP, HTTP, etc.) Secondary networks IP addresses or Syslog files, Hyper terminal Logs, relevant log messages. Network diagram Reason for return

1.2.3. The TSR will try to ascertain the problem and make the appliance functional once more. If

              he / she is unable to do so, the Representative will, in consultation with the customer,

              confirms the unit as failed for RMA and provides a Reference Ticket number.

1.2.4. Upon getting the confirmation of RMA, the Customer is requested to fill the RMA Policy
form on

1.2.5. On submission of the RMA form, an auto-generated RMA number is emailed to the address

           mentioned in the form.

1.2.6. There will be a follow-up email from with the necessary guidelines

           for smooth RMA of failed appliance and return of repaired /replacement appliance. Both the

           RT and the RMA numbers must be stored and presented while communicating with the

           support center or SCM Team at a later date for an update on RMA

Repair Turn-around Time (TAT)

1.3.1. Appliance with valid 8×5 Support Contract: Within 3 business days from the date of the

          receipt of the failed appliance at Elitecore’s RMA Center.

1.3.2. Appliance with valid 24×7 Support Contract: Dispatch of replacement appliance within 2

          business days from the acceptance of the RMA Request.

Above timelines will not be binding in case failed appliance falls under clause “Voidance of

Warranty / RMA Claim”.

1.4. Voidance of Warranty / RMA Claim

Hardware warranty and RMA claim will be considered void under following situations:

1.4.1. Appliance received in damaged condition due to whatsoever reason

1.4.2. Warranty sticker is punctured or damaged

1.4.3. Appliance found to be damaged due to power voltage fluctuation

1.4.4. Subject appliance is out of valid support period

1.4.5. The appliance has been under misuse, abuse, unauthorized disassembly or modification,

          operation in unsuitable environment, improper maintenance by customer, or any other

          unknown situation, which Elitecore shall not be responsible for, in such cases the cause

          would be determined by Elitecore in its sole unfettered discretion.

1.4.6. The damage is caused by natural disasters such as lightening, flood, fire, earthquake, etc.

          Elitecore may refuse to accept the delivery OR return the failed appliance without repairing upon

         finding any of the above incident.

Courtesy :- Cyberoam Corporation






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