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Secure Cyber Space for Digital India with Cyberoam Security

Comprompt Secure Cyber Space for Digital India with Cyberoam Security

Secure Cyber Space for Digital India

Cyberoam Security

As India embarks on its grand mission to accelerate digital empowerment and build a knowledge economy, we reaffirm our commitment as a security stalwart underpinning the organizations and institutions involved in this transformation.

comprompt cyberoam UTM & NGFW
UTM & NGFW

comprompt cyberoam IView
iView

comprompt cyberoam Cyberoam Central console
Cyberoam Central Console

Cyberoam announces beta launch for Security as a Service on AWS Cloud

Comprompt-AWS Cloud

Tap into New Opportunities

  • Target AWS Cloud users as new customers
  • Provide Managed Security Services using As-a-Service Model
  • Comprehensive Security for AWS hosted Infrastructure

How to Upgrade Cyberoam Firmware from 9.0 version to 10.0version

 

New folder create on desktop and give a name “migrate data”

 

Login cyberoam

 

On dashboard we can see the Software version. Verify the verison  is  9.6.0.78

 

Now upgrading version from 9.6.0.78 to 10.01.0667

 

Take a backup of current cyberoam

 

Go to System

 

Manage Data

 

Backup Data

 

Click on Backup

 

Download backupfile

 

After Download this backup file it’s necessary to migrate data file for using 10.0 version appliance

 

How to migrate data files?

 

 Login into customer account by following link:-
http://v9migration.cyberoam.com/offline-migration/webpages/login.jsp

 

After login successfully

 

Upload backup files

 

Convert into version 10.0

 

Download this migration file to migrate data folder on desktop.

 

Note:- Don’t be afraid when have seen this migration file size is less than original backup files.
Suppose backup file size is 5.6mb and migration file size is 30kb.

 

How to upgrade the version from 9.0v to 10.0?

 

Login into customer account by following link:-
https://customer.cyberoam.com/customermyaccount/webpages/common/customeraccount.jsp

 

Click on “Upgrade”,

 

Select
 “Select for Version 9.x.x.x to current GA Version 10.00.0xxx Firmware” option.

 

Ask for saving 10.01.0667 file

 

save to desktop

 

Now login cyberoam

 

Go to help

 

And click on upload upgrade.

 

Once upgrade 10.01.0667 file upload  is successfully

 

Then click on console tab

 

Login console

 

Select  Menu no 6 for upgrade version ask upgrade cybeoam to Latest  version

 

Choose “y” for yes

 

Then display upgrade from window

 

Choose no “1” for upgraded from the uploaded file

 

cyberoam appliance rebooted automatically.

 

After reboot the appliance

 

Login cyberoam appliance

 

Shown version 10.0.0667

 

Then restore migrate backup

 

Go to system

 

Go to maintenance

 

Go to backup and restore

 

Select path on migrated backup

 

Click on Upload

How to troubleshoot ftp issue with cyberoam

ftp from lan to wan is not working for outside linux server, after creating

LAN – WAN ftp rule and move it to top after dns rule

cyebroam chat support suggested to go thru few documents which i am posting here.

http://kb.cyberoam.com/default.asp?id=60&SID=&Lang=1

http://kb.cyberoam.com/dosearch.asp?Lang=1&SID=

 

How to Update / Upgrade Cyberoam Firmware

The procedure to to update / upgrade Cyberoam firmware is shown as follows

 

Login to your cyberoam with admin rights

on a deshboard you will find linke to download the available updates ,

click and download the updated new version file and store it to anywhere in your pc.

go to system

select maintenance

select firmware

select upload

browse the latest version upgrade file downloaded in your pc.

and press update & boot

this will take some time ……

then after few while click on dashboard

select system -> maintenance -> firmware -> and click on manage of the new version showing on the left. this will ask for reboot.

this will take some time

close your browser

start the browser and login to cyberoam and check you are updated with new cyberoam firmware from your dashboard

Cyberoam RMA Policy

 

1.2. Processing the RMA Request

Cyberoam RMA Policy

The RMA – Return Material Authorization – Policy document lists the guidelines to ensure that customers

and partners receive prompt Cyberoam support in the adverse event of a hardware problem.

1. RMA Procedure

1.1. Registering the RMA Request

In case of a problem with the Cyberoam hardware, customer must call the Global customer

Support Center GSMC (Global support management center) at the number given below:

Toll Free Number Non Toll Free Number

1-800-301-00013 +91-79-66065777

Alternately, the GSMC can also be contacted through live chat at:

http://www.cyberoam.com/contactsupport.html

 

1.2. Processing the RMA Request

1.2.1. At GSMC, the TSR (Technical Support Representative) will check the unit’s Support status

          to process the RMA transaction. If the product is out of Cyberoam support, the TSR may

         ask you to folllow the Repair of out-of support Appliance procedure before providing any further

         support.


 

1.2.2. Only after completion of Repair of Out-of-Support Appliances, the TSR will log the case

          and generate a Reference Ticket (RT) number. In order to expedite the resolution of the

          support request, the TSR may ask the customer to provide the following information. The

          request may include, but is not limited to:

1.2.2.1. Customer Company Name, Phone/Fax numbers, E-mail address

1.2.2.2. Order Number or Invoice Number (As per your original invoice)

1.2.2.3. Serial number (On the chassis of appliance)

1.2.2.4. Cyberoam Item Number (SKU) and Number of Appliances to be returned

1.2.2.5. GUI & CLI Password.

1.2.2.6. Current version of Cyberoam software – Under the section Appliance

               Information on the Cyberoam Dashboard

1.2.2.7. Types of servers in use (SMTP, FTP, HTTP, etc.)

1.2.2.8. Secondary networks

1.2.2.9. IP addresses or Syslog files, Hyper terminal Logs, relevant log messages.

1.2.2.10. Network diagram

1.2.2.11. Reason for return


1.2.3. The TSR will try to ascertain the problem and make the appliance functional once more. If

              he / she is unable to do so, the Representative will, in consultation with the customer,

              confirms the unit as failed for RMA and provides a Reference Ticket number.

1.2.4. Upon getting the confirmation of RMA, the Customer is requested to fill the RMA Policy
form on
http://www.cyberoam.com/cyberoam/jsp/rmainterface/rmaform/rmaframe.jsp.

1.2.5. On submission of the RMA form, an auto-generated RMA number is emailed to the address

           mentioned in the form.

1.2.6. There will be a follow-up email from scm@cyberoam.com with the necessary guidelines

           for smooth RMA of failed appliance and return of repaired /replacement appliance. Both the

           RT and the RMA numbers must be stored and presented while communicating with the

           support center or SCM Team at a later date for an update on RMA

Repair Turn-around Time (TAT)

1.3.1. Appliance with valid 8×5 Support Contract: Within 3 business days from the date of the

          receipt of the failed appliance at Elitecore’s RMA Center.

1.3.2. Appliance with valid 24×7 Support Contract: Dispatch of replacement appliance within 2

          business days from the acceptance of the RMA Request.

Above timelines will not be binding in case failed appliance falls under clause “Voidance of

Warranty / RMA Claim”.

1.4. Voidance of Warranty / RMA Claim

Hardware warranty and RMA claim will be considered void under following situations:

1.4.1. Appliance received in damaged condition due to whatsoever reason

1.4.2. Warranty sticker is punctured or damaged

1.4.3. Appliance found to be damaged due to power voltage fluctuation

1.4.4. Subject appliance is out of valid support period

1.4.5. The appliance has been under misuse, abuse, unauthorized disassembly or modification,

          operation in unsuitable environment, improper maintenance by customer, or any other

          unknown situation, which Elitecore shall not be responsible for, in such cases the cause

          would be determined by Elitecore in its sole unfettered discretion.

1.4.6. The damage is caused by natural disasters such as lightening, flood, fire, earthquake, etc.

          Elitecore may refuse to accept the delivery OR return the failed appliance without repairing upon

         finding any of the above incident.

Courtesy :- Cyberoam Corporation

 

 

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