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Secure Cyber Space for Digital India with Cyberoam Security
Secure Cyber Space for Digital India
Cyberoam Security
As India embarks on its grand mission to accelerate digital empowerment and build a knowledge economy, we reaffirm our commitment as a security stalwart underpinning the organizations and institutions involved in this transformation.
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Cyberoam Central Console
Cyberoam announces beta launch for Security as a Service on AWS Cloud
Tap into New Opportunities
- Target AWS Cloud users as new customers
- Provide Managed Security Services using As-a-Service Model
- Comprehensive Security for AWS hosted Infrastructure
How to Upgrade Cyberoam Firmware from 9.0 version to 10.0version
New folder create on desktop and give a name “migrate data”
Login cyberoam
On dashboard we can see the Software version. Verify the verison is 9.6.0.78
Now upgrading version from 9.6.0.78 to 10.01.0667
Take a backup of current cyberoam
Go to System
Manage Data
Backup Data
Click on Backup
Download backupfile
After Download this backup file it’s necessary to migrate data file for using 10.0 version appliance
How to migrate data files?
Login into customer account by following link:-
http://v9migration.cyberoam.com/offline-migration/webpages/login.jsp
After login successfully
Upload backup files
Convert into version 10.0
Download this migration file to migrate data folder on desktop.
Note:- Don’t be afraid when have seen this migration file size is less than original backup files.
Suppose backup file size is 5.6mb and migration file size is 30kb.
How to upgrade the version from 9.0v to 10.0?
Login into customer account by following link:-
https://customer.cyberoam.com/customermyaccount/webpages/common/customeraccount.jsp
Click on “Upgrade”,
Select
“Select for Version 9.x.x.x to current GA Version 10.00.0xxx Firmware” option.
Ask for saving 10.01.0667 file
save to desktop
Now login cyberoam
Go to help
And click on upload upgrade.
Once upgrade 10.01.0667 file upload is successfully
Then click on console tab
Login console
Select Menu no 6 for upgrade version ask upgrade cybeoam to Latest version
Choose “y” for yes
Then display upgrade from window
Choose no “1” for upgraded from the uploaded file
cyberoam appliance rebooted automatically.
After reboot the appliance
Login cyberoam appliance
Shown version 10.0.0667
Then restore migrate backup
Go to system
Go to maintenance
Go to backup and restore
Select path on migrated backup
Click on Upload
How to troubleshoot ftp issue with cyberoam
ftp from lan to wan is not working for outside linux server, after creating
LAN – WAN ftp rule and move it to top after dns rule
cyebroam chat support suggested to go thru few documents which i am posting here.
http://kb.cyberoam.com/default.asp?id=60&SID=&Lang=1
http://kb.cyberoam.com/dosearch.asp?Lang=1&SID=
How to Update / Upgrade Cyberoam Firmware
The procedure to to update / upgrade Cyberoam firmware is shown as follows
Login to your cyberoam with admin rights
on a deshboard you will find linke to download the available updates ,
click and download the updated new version file and store it to anywhere in your pc.
go to system
select maintenance
select firmware
select upload
browse the latest version upgrade file downloaded in your pc.
and press update & boot
this will take some time ……
then after few while click on dashboard
select system -> maintenance -> firmware -> and click on manage of the new version showing on the left. this will ask for reboot.
this will take some time
close your browser
start the browser and login to cyberoam and check you are updated with new cyberoam firmware from your dashboard
Cyberoam RMA Policy
1.2. Processing the RMA Request
Cyberoam RMA Policy
The RMA – Return Material Authorization – Policy document lists the guidelines to ensure that customers
and partners receive prompt Cyberoam support in the adverse event of a hardware problem.
1. RMA Procedure
1.1. Registering the RMA Request
In case of a problem with the Cyberoam hardware, customer must call the Global customer
Support Center GSMC (Global support management center) at the number given below:
Toll Free Number Non Toll Free Number
1-800-301-00013 +91-79-66065777
Alternately, the GSMC can also be contacted through live chat at:
http://www.cyberoam.com/contactsupport.html
1.2. Processing the RMA Request
1.2.1. At GSMC, the TSR (Technical Support Representative) will check the unit’s Support status
to process the RMA transaction. If the product is out of Cyberoam support, the TSR may
ask you to folllow the Repair of out-of support Appliance procedure before providing any further
support.
1.2.2. Only after completion of Repair of Out-of-Support Appliances, the TSR will log the case
and generate a Reference Ticket (RT) number. In order to expedite the resolution of the
support request, the TSR may ask the customer to provide the following information. The
request may include, but is not limited to:
1.2.2.1. Customer Company Name, Phone/Fax numbers, E-mail address
1.2.2.2. Order Number or Invoice Number (As per your original invoice)
1.2.2.3. Serial number (On the chassis of appliance)
1.2.2.4. Cyberoam Item Number (SKU) and Number of Appliances to be returned
1.2.2.5. GUI & CLI Password.
1.2.2.6. Current version of Cyberoam software – Under the section Appliance
Information on the Cyberoam Dashboard
1.2.2.7. Types of servers in use (SMTP, FTP, HTTP, etc.)
1.2.2.8. Secondary networks
1.2.2.9. IP addresses or Syslog files, Hyper terminal Logs, relevant log messages.
1.2.2.10. Network diagram
1.2.2.11. Reason for return
1.2.3. The TSR will try to ascertain the problem and make the appliance functional once more. If
he / she is unable to do so, the Representative will, in consultation with the customer,
confirms the unit as failed for RMA and provides a Reference Ticket number.
1.2.4. Upon getting the confirmation of RMA, the Customer is requested to fill the RMA Policy
form on
http://www.cyberoam.com/cyberoam/jsp/rmainterface/rmaform/rmaframe.jsp.
1.2.5. On submission of the RMA form, an auto-generated RMA number is emailed to the address
mentioned in the form.
1.2.6. There will be a follow-up email from scm@cyberoam.com with the necessary guidelines
for smooth RMA of failed appliance and return of repaired /replacement appliance. Both the
RT and the RMA numbers must be stored and presented while communicating with the
support center or SCM Team at a later date for an update on RMA
Repair Turn-around Time (TAT)
1.3.1. Appliance with valid 8×5 Support Contract: Within 3 business days from the date of the
receipt of the failed appliance at Elitecore’s RMA Center.
1.3.2. Appliance with valid 24×7 Support Contract: Dispatch of replacement appliance within 2
business days from the acceptance of the RMA Request.
Above timelines will not be binding in case failed appliance falls under clause “Voidance of
Warranty / RMA Claim”.
1.4. Voidance of Warranty / RMA Claim
Hardware warranty and RMA claim will be considered void under following situations:
1.4.1. Appliance received in damaged condition due to whatsoever reason
1.4.2. Warranty sticker is punctured or damaged
1.4.3. Appliance found to be damaged due to power voltage fluctuation
1.4.4. Subject appliance is out of valid support period
1.4.5. The appliance has been under misuse, abuse, unauthorized disassembly or modification,
operation in unsuitable environment, improper maintenance by customer, or any other
unknown situation, which Elitecore shall not be responsible for, in such cases the cause
would be determined by Elitecore in its sole unfettered discretion.
1.4.6. The damage is caused by natural disasters such as lightening, flood, fire, earthquake, etc.
Elitecore may refuse to accept the delivery OR return the failed appliance without repairing upon
finding any of the above incident.
Courtesy :- Cyberoam Corporation
.